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Pakistan Railways decides to set up state-of-the-art customer service call centers

Pakistan Railways decides to set up state-of-the-art customer service call centers

LAHORE, DEC 27, (DNA) – Pakistan Railways (PR) has decided to provide the facility of modernly equipped call centers for its passengers, the Chief Executive Officer (CEO) Muhammad Javed Anwar announced while chairing a departmental meeting at Railways Headquarters in Lahore on Tuesday.

He said that Pakistan Railways wanted to provide prompt and in time information to its passengers, which was possible through modern call centers instead of current 117 Railways Inquiry.

“The services of multi-national companies will have to be hired to setup latest call centers,” he said.


During the meeting, the delegations of Punjab Information Technology Board and a renowned mobile company briefed the participants regarding their services.

A renowned foreign company also presented a feasibility report to upgrade the track of Lahore-Narowal-Sialkot-Wazirabad section, which will be presented to the Railways Ministry for proper approval.

This should be noted that PR launched electronic-ticketing system in October 2016 to facilitate the passengers for comfortably getting tickets online.






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