Lady complainant gets her money back through Ombudsman
ISLAMABAD, Aug 25 (APP):Due to the intervention of Federal Ombudsman, Jubilee Insurance Company has refunded Rs 3 million to a lady complainant, Dr. Nighat Gillani.
As per details, Dr. Nighat Gillani filed a complaint before the Federal Ombudsman under Informal Resolution of Disputes (IRD) system for redressing her grievance against Jubilee Insurance Company.
She stated that she had invested Rs. 3 million in the HBL against which the bank had to pay her 11% profit .
Next year when she contacted the bank authorities for profit, she was informed that her amount had been invested into Jubilee Life Insurance Company.
She stated that a lady bank officer got some signatures on some forms telling her to get profit.
Later, it transpired that her amount was invested fraudulently by the lady bank officer into Jubilee Insurance Company against which she had received Rs 4 lacks as commission.
She agitated and asked to refund her amount, but HBL informed that she might get back her amount only after deduction of 85% of the total amount.
After failing to get her money back, she filed a complaint before ‘Insurance Mohtasib’ but did not get relief.
Resultantly, she approached Registrar Federal Ombudsman Secretariat, Muhammad Saqib Khan and Deputy Registrar, Zariab Mussarat for registration of her case under IRD system for redressal of her grievance.
HBL, FIA, Security Exchange Commission of Pakistan(SECP) and State Bank of Pakistan were engaged on the matter.
Under the direction of Federal Ombudsman, SECP intervened as per its official mandate and asked Jubilee Insurance Company to refund her amount, as the latter had violated basic insurance rules.
Finally, after hectic efforts of Registrar and Deputy Registrar WMS and SECP, Jubilee Life Insurance Company refunded Rs 3 million to the lady complainant, Dr. Nighat Gillani who thanked the ombudsman for his kind intervention in getting refund of her amount from Jubilee Life Insurance Company.
Federal Ombudsman, Ejaz Ahmad Qureshi appreciated the efforts of Registrar, Deputy
Registrar WMS, SECP and State Bank of Pakistan in successfully getting the refund of the large amount of the lady complainant through the IRD System.
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