ISLAMABAD, APR 8 /DNA/ – With reference to news published in national newspapers regarding electricity issue in the Sector G 8 Markaz. IESCO management has clarified that no load management is being carried out in entire IESCO region. Due to fault rectification or for system up gradation work approved shutdowns are taken and the prior intimation to valuable customers has been provided through Print and social media.

IESCO further clarified that installation or repair of Public Transformers is IESCO responsibility while installation/repair of independent transformer installed on plaza or other places is customer responsibility as per approved SOPs.

For timely registration and rectification of customer’s complaints relevant SDO complaints offices numbers, Help line 118 and CCMC numbers 051-9252933 and 051-9252934 are available round the clock.

“The news agency suggested that, although the repair of the plazas transformer is typically the customer’s responsibility, IESCO should facilitate the early repair or replacement of the transformer for the sake of better customer service. The cost of repair or replacement could then be billed to the customers who are receiving power from that specific transformer, because the said area is still without electricity for the third consecutive day.