One of the most pressing grievances voiced by diplomats relates to Goods and Services Tax (GST) refunds. Diplomats argue that while in their home countries such refunds are processed swiftly, in Pakistan the process is either delayed indefinitely or not honored at all

Ansar M Bhatti

ISLAMABAD: Pakistan’s Foreign Office (FO), the institution tasked with representing the country’s image abroad, is facing growing criticism from diplomats and foreign missions stationed in Islamabad. Concerns have been raised over inefficiency, lack of cooperation, slow pace of work, and recurring corruption scandals that have tarnished the reputation of the office.

Diplomats from several countries have expressed dissatisfaction with the way the Foreign Office handles routine matters. According to officials, the FO often demonstrates a lack of interest in resolving issues promptly, leading to delays in communication and coordination. This slow pace of work has become a source of frustration for foreign missions, who expect efficiency and professionalism in their dealings with Pakistan’s premier diplomatic institution.

One of the most pressing grievances voiced by diplomats relates to Goods and Services Tax (GST) refunds. Diplomats argue that while in their home countries such refunds are processed swiftly, in Pakistan the process is either delayed indefinitely or not honored at all. This issue has become a major source of contention, with foreign missions repeatedly raising the matter with the authorities. The lack of resolution not only inconveniences diplomats but also reflects poorly on Pakistan’s commitment to international norms and diplomatic privileges.

Adding to the discontent is the recent corruption scandal in the attestation department of the Foreign Office. Reports suggest that malpractice in this department has been ongoing for years, with officials allegedly demanding bribes to expedite routine attestation services. Such practices have eroded trust and created a perception of systemic corruption within the institution.

The attestation scandal is not the first time the Foreign Office has been embroiled in controversy. In the past, corruption was reported in the allocation of liquor quota permits for foreign missions, as well as in the import of vehicles under diplomatic privileges. These scandals led to disciplinary actions, with some FO officials being dismissed from service. In certain cases, even diplomats themselves were sacked for their involvement in corrupt practices.

The Foreign Office is often described as the “face of Pakistan” to the outside world. Its role in facilitating diplomatic relations, ensuring smooth communication, and projecting a positive image of the country is critical. However, recurring inefficiency and corruption have undermined this role, creating a negative impression among foreign missions. Diplomats argue that if Pakistan wishes to strengthen its global standing, the FO must operate as a model institution efficient, transparent, and corruption-free.

The dissatisfaction of foreign missions carries significant consequences. Diplomats are not only representatives of their countries but also key stakeholders in fostering bilateral relations. Their negative experiences with Pakistan’s Foreign Office risk influencing their governments’ perception of Pakistan. This, in turn, could affect cooperation in areas such as trade, investment, and cultural exchange. A tarnished image of the FO reflects directly on Pakistan’s credibility in the international community.

Observers believe that the Foreign Office must urgently address these issues to restore confidence. Reforms aimed at improving efficiency, ensuring transparency, and eliminating corruption are seen as essential. Strict accountability measures, including the dismissal of corrupt officials and the introduction of digital systems to reduce human discretion, could help rebuild trust.

Despite the challenges, there is hope that better sense will prevail and the Foreign Office will set its house in order. Pakistan’s leadership has often emphasized the importance of diplomacy in advancing national interests. To achieve this, the FO must embody professionalism and integrity. By addressing diplomats’ concerns particularly the GST refund issue—and rooting out corruption, the Foreign Office can reclaim its role as a respected institution and a true reflection of Pakistan’s values.

The criticism directed at Pakistan’s Foreign Office serves as a wake-up call. Diplomats and foreign missions expect efficiency, cooperation, and respect for international norms. The persistence of inefficiency and corruption not only inconveniences them but also damages Pakistan’s global image. As the custodian of the country’s diplomatic relations, the FO must rise above these challenges, embrace reform, and demonstrate that it is capable of representing Pakistan with honor and credibility.